Job Summary:

As the Logistics and Customer Service Manager, you will be pivotal in overseeing and enhancing both customer service and logistics operations to sustain high customer satisfaction and operational efficiency. This role is crucial for those who excel in a fast-paced environment and are committed to streamlining processes and systems within the organization.

Key Responsibilities:

Oversee the customer service function to efficiently resolve issues, maintain high customer satisfaction levels, and assist customers with order placement.

Manage logistics operations, ensuring timely delivery and optimal supply chain management.

Supervise and optimize inventory levels and vendor relations to ensure the availability of necessary resources.

Implement and continually refine order management processes for heightened accuracy and efficiency.

Analyze performance data to drive continuous improvement in logistics and customer service strategies.

Collaborate with internal teams and external partners to enhance the overall customer experience and operational processes.

Develop and maintain organized, detailed systems that enhance operational workflow and documentation.

Lead initiatives in process improvement and automation to boost efficiency and effectiveness across the board.

Requirements:

Strong initiative, excellent organizational and leadership skills, and the ability to manage multiple priorities in a dynamic setting.

Demonstrated prowess in creating systems and structures that enhance process efficiency and detail orientation.

Robust interpersonal and communication skills, with a capability to effectively collaborate across diverse teams and stakeholders.

Proven background in inventory management, vendor relations, and systematic enhancements.